Refund policy
Return & Refund Policy
Last Updated: August 30, 2026
Thank you for shopping at Crovik. We want you to have a clear and straightforward shopping experience. Please review our Return & Refund Policy before making a purchase.
30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include its original packaging, accessories, and components, where applicable
- Include proof of purchase or your order number
Return Authorization Required
All returns must be approved by Crovik Customer Service before being sent back.
To request a return, contact us at:
Please include your order number, reason for the return, and photos or videos if relevant.
Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions.
Do not send any product back before receiving return authorization and instructions from us.
Unauthorized returns or packages sent without following the return instructions provided by our customer service team may not be accepted or processed.
Return Shipping Costs
Customers are responsible for return shipping costs.
Return shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning an approved item. Crovik is not responsible for return packages that are lost in transit before reaching the designated return location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Our customer service team will review the issue and provide an appropriate solution.
Please do not return a damaged, defective, or incorrect item without first contacting us.
Refunds
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for your purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, credit card issuer, or payment provider.
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary returns.
If an order issue resulted from an error on our part, please contact our customer service team so we can review the circumstances.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
Order Cancellations
If you need to change or cancel your order, contact us as soon as possible at:
Because orders may begin processing shortly after being placed, we cannot guarantee changes or cancellations after fulfillment has started.
If your order has already shipped, you may need to wait for delivery and then request a return.
Non-Returnable Items
Returns may be refused for items that:
- Have been used, altered, or damaged after delivery
- Are missing original components or accessories
- Are returned outside the applicable return period
- Are returned without prior customer service authorization
- Are not returned according to the instructions provided by Crovik
Exceptions apply where required by applicable law.
Contact Us
For questions regarding returns or refunds:
Crovik
Website: crovik.shop
Email: kelsie85gh6@gmail.com